Frequently Asked Questions ?
Frequently Asked Questions
Q1. Is delivery available every week?
A. Yes! We operate with two dedicated vans—one for mattresses and another for complete bed orders. Luxury beds typically have a lead time of 7-10 days, while other models (not marked for next-week delivery) range from 1-5 weeks. Deliveries are slotted based on van availability, so your item may arrive in as little as a week, with an average delivery time of around 3 weeks.
Q2. Will the delivery team set up the bed and bring it upstairs?
A. Absolutely! For complete bed orders, Shaun & Scott will take your bed to your room of choice, set it up, and handle all packaging removal—leaving you to simply make the bed! Mattresses are delivered to your door by Martyn, who travels solo. If needed, he can assist in getting it upstairs.
Q3. If I order a bed with next-week delivery along with others not on next-week delivery, will they arrive together?
A. Yes! For example, if you order one luxury bed with next-week delivery and two essential beds, your full order will be delivered within 7-10 days.
Q4. Are there any delivery charges?
A. Just a cuppa for the delivery team! Otherwise, no extra fees—all bed and mattress prices include delivery anywhere in France.
Q5. Does the bed price include a headboard, fabric choice, storage options, and delivery?
A. Yes, that's right! Once you’ve added your bed to your cart, check out, then go to the options section to select your fabrics, headboard, and any storage choices. With your order number, complete the form with your selections and send it to us.
Q6. Can I schedule delivery for a specific week?
A. Certainly! While we can’t specify an exact day or time due to the distance covered, you can select a preferred delivery week, and we’ll schedule your order accordingly.
Q7. Do you remove old beds and mattresses?
A. When possible, yes! If there’s room on the van, the team will help with removal. Just speak with the delivery team, and they’ll let you know.
Q8. What is an encapsulated mattress?
A. An encapsulated mattress has a core made of foam, Open Coil, or pocket springs, surrounded by a high-density foam border. This border adds support, stability, and protection to the mattress.
Q9. Are pocket springs the best option?
A. Yes! Pocket springs respond individually to body weight and movement, ensuring a non-roll effect if you’re sharing the bed.
Q10. What if I’m not satisfied with my mattress choice?
A. With our luxury pocket spring mattresses, we offer a 30-night sleep trial. If you find your mattress too firm or too soft after 30 nights, we can exchange it for a different firmness level. We aim to help you select the perfect mattress from the start, but this trial ensures a good fit for a comfortable night’s sleep!